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Survey software Questant > Privacy Policy

MACROMILL, INC. Privacy Policy

MACROMILL, INC. (hereinafter the “Company”) contributes to society by providing information about consumer awareness and behavior to corporations and organizations through market research, public opinion research, social research and medical related survey (hereinafter collectively called "marketing research").

In doing so, to protect personal information of the Company’s information source, i.e. consumers, the Company complies with the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information as stipulated by the Japan Marketing Research Association (JMRA).

For personal information protection, the Company establishes and implements this Privacy Policy to take the appropriate action to secure, store, and manage personal information, acquired from participants in the Company’s marketing research by responding to the Company’s surveys (hereinafter “survey respondents”), from the Company‘s stakeholders, such as the Company’s business partners, and from other relevant parties.

1. Appropriate acquisition, use, and provision of personal information

The Company acquires personal information for definite purposes in a fair and just manner. The Company uses personal information only to the extent necessary to achieve the purposes. If the Company uses it beyond this extent, the Company will obtain the prior consent of the individual. The Company also takes necessary measures to prevent the handling of personal information beyond the extent necessary to achieve the purposes. Before the Company provides personal information to a third party, the Company will obtain the consent of the individual, unless this Privacy Policy stipulates otherwise.

2. Safety management of personal information

The Company prevents and rectifies unauthorized access to personal information and the loss, destruction, falsification, and leak of personal information by taking organizational, human, physical, and technical security measures.

3. Compliance with laws, regulations, and other rules about the protection of personal information

When the Company handles personal information, the Company complies with domestic laws and regulations about personal information protection, guidelines set down by the governing authorities, the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information set down by the JMRA, and other relevant rules.

4. Continuous improvement of the Company’s personal information protection management system

To implement the Privacy Policy appropriately and effectively, the Company has established a privacy management system (hereinafter “PMS”) and operates it. To increase the effectiveness of the PMS, the Company provides training to all of its employees and audits the operation of the PMS for continuous review and improvement.

5. Handling of complaints and inquiries

If you have any inquiries and complaints about the Company’s handling of personal information, you can contact the Company as shown in the “Inquiries and complaints” section of this document.

For personal information subject to disclosure, the Company will promptly handle requests from an individual or his/her representative to show usage purposes, to disclose, correct, add, or delete personal information, or to stop using it, erase it, or stop providing it to a third party.

The directors and employees of the Company strive to protect personal information by conducting daily operations with the greatest care after understanding the purpose and intent of this Privacy Policy.

6. Change to Privacy Policy

  • The Company may change this Privacy Policy in order to respond to amendments on laws or regulations, etc. or due to the need for the Company’s business operations, or other circumstances. In the case of making the said change, the Company will publicize it in a proper manner. June 30, 2016 (established)
  • February 25, 2020 (last modified)
  • Toru Sasaki, Representative Executive Officer, Global CEO
    Macromill, Inc.

    The Company obtained the Privacy Mark on January 9th, 2004. The Company will keep endeavoring to treat the personal information safe and properly, and maintain and improve the system that enables everyone to use the services at ease.

    <For more information about handling of personal information, please visit the links below>

  • 1. Purposes of use of personal information
  • 2. Personal information subject to disclosure
  • 3. Request to disclose personal information subject to disclosure
  • 4. Provision of personal information to third parties
  • 5. Inquiries and complaints
  • 6. Cookies and similar technologies