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Survey software Questant > Privacy Policy

MACROMILL, INC. Privacy Policy

MACROMILL, INC. (the “Company”) contributes to society by providing information about consumer awareness and behavior to corporations and organizations through market research, public opinion surveys, social research and medical related surveys (collectively, “Marketing Research”).

In doing so, to protect the personal information of the Company’s information sources, i.e. consumers, the Company complies with the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information as stipulated by the Japan Marketing Research Association (JMRA).

In order to ensure the protection of personal information, the Company hereby establishes and proclaims its implementation of this Privacy Policy to take appropriate measures to secure, store and manage personal information acquired from participants in the Company’s Marketing Research (“Survey Respondents”) through their responses to the Company’s surveys and use of the application provided by the Company, as well as personal information acquired from the Company’s stakeholders, such as the Company’s business partners, and from other relevant parties.

1. Appropriate acquisition, use and provision of personal information

The Company acquires personal information for definite purposes in a fair and just manner, and uses personal information only to the extent necessary to achieve such purposes. When using the same beyond this extent, the Company will obtain the prior consent of the information subjects. The Company also takes necessary measures to prevent the handling of personal information beyond the extent necessary to achieve the purposes. Upon providing personal information to a third party, the Company will obtain the prior consent of the information subject, unless this Privacy Policy stipulates otherwise.

2. Safety management of personal information

The Company prevents and rectifies unauthorized access to, and the loss, destruction, falsification and leakage of, personal information by taking organizational, personal, physical, and technical security measures against such risks.

3. Compliance with laws, regulations and other rules about the protection of personal information

Upon handling personal information, the Company complies with domestic laws and regulations about personal information protection, guidelines stipulated by the governing authorities, the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information stipulated by the JMRA, along with other relevant rules.

4. Continuous improvement of the Company’s personal information protection management system

To implement this Privacy Policy appropriately and effectively, the Company has established and operates a personal information protection management system (the “PMS”). To increase the effectiveness of the PMS, the Company provides training to all of its employees and audits the operation of the PMS for continuous review and improvement.

5. Handling of complaints and inquiries

If you have any complaints or inquiries about the handling of your personal information, you can contact the Company as shown in "Inquiries and Complaints" in the following link.

As for personal information subject to disclosure, the Company will promptly handle requests from the information subject or his/her representative to notify the purposes of use of, to disclose, rectify (including making additions to or deleting part of), or suspend the use of (including suspending third-party provision of and eliminating), such personal information.

The Company strives to protect personal information by ensuring that its officers and employees fully understand the purposes and intent of this Privacy Policy and conduct daily operations with the greatest care.

6. Change to Privacy Policy

The Company may change this Privacy Policy due to any amendments to the laws or regulations, etc., the Company’s business operational needs or any other circumstances. In the case of making the said change, the Company will publicize such change in an appropriate manner.

June 30, 2016 (established)

June 16, 2023 (last modified)

Toru Sasaki, President, Representative Executive Officer and CEO
11th Floor, Shinagawa East One Tower, 2-16-1 Konan, Minato-ku, Tokyo

The Company obtained the “Privacy Mark” (granted by JIPDEC) on January 9, 2004. The Company will keep endeavoring to ensure the secure and proper handling of personal information and to maintain and improve our system that enables customers to use our services at ease.

Contact point for matters concerning personal information protection

<For more information about handling of personal information, please visit the link below>