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Survey software Questant > Privacy Policy

Privacy Policy

Privacy Policy

Macromill, Inc. (hereinafter, “Macromill”) contributes to society by providing information about consumer awareness and behavior to corporations and organizations through market research, public opinion research, social research, and medical related survey (hereinafter collectively called “marketing research”).

In doing so, to protect personal information of Macromill’s information source, i.e. consumers, Macromill complies with the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information as stipulated by the Japan Marketing Research Association (JMRA).

For personal information protection, Macromill establishes and implements this Privacy Policy to take the appropriate action to secure, store, and manage personal information acquired from participants in Macromill’s marketing research by responding to Macromill’s (hereinafter “survey respondents”), from Macromill ‘s stakeholders, such as Macromill’s business partners, and from other relevant parties.

1. Appropriate acquisition, use, and provision of personal information

Macromill acquires personal information for definite purposes in a fair and just manner. Macromill uses personal information only to the extent necessary to achieve the purposes. If Macromill uses it beyond this extent, Macromill will obtain the prior consent of the individual. Macromill also takes necessary measures to prevent the handling of personal information beyond the extent necessary to achieve the purposes. Before Macromill provides personal information to a third party, Macromill will obtain the consent of the individual, unless this Privacy Policy stipulates otherwise.

2. Safety management of personal information

MACROMILL prevents and rectifies unauthorized access to personal information and the loss, destruction, falsification, and leak of personal information by taking organizational, human, physical, and technical security measures.

3. Compliance with laws, regulations, and other rules about the protection of personal information

When Macromill handles personal information, Macromill complies with domestic laws and regulations about personal information protection, guidelines set down by the governing authorities, the Marketing Research Code of Conduct and the Marketing Research Industry Guidelines for Protection of Personal Information set down by the JMRA, and other relevant rules.

4. Continuous improvement of Macromill’s personal information protection management system

To implement the Privacy Policy appropriately and effectively, Macromill has established a privacy management system (hereinafter “PMS”) and operates it. To increase the effectiveness of the PMS, Macromill provides training to all of its employees and audits the operation of the PMS for continuous review and improvement.

5. Handling of complaints and inquiries

If you have any inquiries and complaints about Macromill’s handling of personal information, you can contact Macromill as shown in the “Inquiries and complaints” section of this document. For personal information subject to disclosure, Macromill will promptly handle requests from an individual or his/her representative to show usage purposes, to disclose, correct, add, or delete personal information, or to stop using it, erase it, or stop providing it to a third party.

The directors and employees of Macromill strive to protect personal information by conducting daily operations with the greatest care after understanding the purpose and intent of this Privacy Policy.

June 30, 2016 (Established)
December 14, 2018 (last modified)

Scott Ernst, Representative Executive Officer, Global CEO
Macromill, Inc.

Purposes of use of personal information
Personal information subject to disclosure
Request to disclose personal information subject to disclosure
Provision of personal information to third parties
Macromill’s Joint Usage of Personal Information with Macromill Subsidiaries and Affiliates
Provision of personal data to third parties located oversees

Inquiries and complaints

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